Dawn Harpster

Dawn Harpster is the senior conversation architect at Talkdesk. In this role, she helps contact centre leaders harness the power of conversational AI by designing intelligent conversation flows for virtual agents. She believes that conversational AI technology can simplify customer problems and help deliver outstanding CX. Dawn studied broadcasting and applied psychology at university, and has worked professionally as an engineer, a writer, and a television producer. Her unusual convergence of skills – understanding human behaviour, taking things apart, and writing – makes her uniquely suited for conversational AI architecture. In fact, Dawn is likely among fewer than 100 professionals worldwide currently working in this niche area of conversational AI architecture.