AGA Appoints Maintel For Cloud Contact Centre Solution

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The project will give AGA Rangemaster’s staff access to cutting-edge technology solutions to help them deliver their excellent customer services more efficiently

AGA Rangemaster has rolled out Maintel’s Callmedia CX Now contact centre solution and ICON Now, its cloud telephony, unified communications, conferencing, and collaboration tool. The project covers AGA Rangemaster’s main UK sites including its production facilities in Telford and Leamington Spa.

By using Maintel’s Callmedia CX Now, AGA Rangemaster will be able to better handle customer interactions, ensuring that customers are met with the right agent at the right time. Through its multifaceted platform, it will also help seamlessly move discussions from one channel of communication to another, depending on the needs of the customer.

“With our existing customer call centre solution and unified communication dated and proving costly to upgrade, we were looking for a future-proofed hybrid solution that would better enable our staff to handle calls more quickly and efficiently. This solution provides our agents with the flexibility for them to work from any location, be it from either an office or home working environment. After using Maintel as a managed service provider (MSP) and knowing how well it delivers on its projects, we approached them to help identify and deliver a suitable solution. We are now looking forward to seeing the benefits that Callmedia CX Now and ICON Now will bring, not just for our business but also for our customers,” said Clive Taylor, Head of IT, AGA Rangemaster.

AGA Rangemaster will also have access to new tools to help support the modern digital workplace in the future. Through ICON Now, the range cooker manufacturer will be set up with state-of-the-art cloud telephony, unified communications, conferencing and collaboration systems. Ongoing growth of Maintel’s cloud and managed services offerings continue to allow the company to keep supporting the increasing demands of the market.