Amdocs Leverages Alchemer for its VoC Program

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Alchemer’s highly flexible enterprise feedback platform helps Amdocs drive actionable insights from all customers in over 50 countries

Alchemer (formerly SurveyGizmo) announced today that Amdocs uses Alchemer to deliver its best-in-class Voice of the Customer program.

“At Alchemer we believe that customer experience is the critical component of an effective business. It is great to see our customers, like Amdocs, using the Alchemer platform as the foundation for such an innovative Voice of the Customer solution, truly creating a culture where the action is continuously taken based on feedback and insights,” said Ryan Tamminga, SVP of Product and Services and Alchemer.

Amdocs ensures that customer feedback is collected and analyzed from all stakeholders throughout each of their customers, using the flexible, customizable Alchemer Enterprise Feedback Platform. Survey data collected via email is supplemented with 1 on 1 interviews, for a perspective encompassing both qualitative and quantitative data.