ComeOn Group has entered into a partnership with automated brand interaction specialist Ada. Through this partnership, ComeOn Group’s websites and brands will integrate Ada’s cutting-edge chatbot, powered by AI algorithms that have significantly improved the customer care experience for the players of existing partners.
Elevating customer support involves automation
The chatbot can deliver a highly-personalized experience that elevates the customer care experience and sets a gold standard. The automation of this feature is not a drawback but a powerful tool that enables brands to better understand and respond to consumer needs.
ComeOn Group is confident about this partnership and has already introduced the chatbot in several markets. However, the company wishes to improve the experience by ensuring the solution is live in all of its covered markets and languages by the third quarter of the year. The ambitious timeline reflects ComeOn Group’s determination to bring the best possible experience to its consumers.
Customer experience is a front-and-center tenet of the group and Ada’s solution already has a great track record for ensuring that customers have to wait for less to get the solutions they need. ComeOn Group COO Daniela Vella welcomed this opportunity and said, “This is a big enabler for the team to drive forward our signature first-class support while still aligning with the bigger automation transformation of the group. Ada was a natural choice for ComeOn Group given our synergies – the solution is efficient from both a technology and a human aspect.”
