Tapestry harnesses analytics to tap a unique blend of “magic and logic,” which brought the retailer a win despite price increases.
The Coach and Kate Spade parent-reported third-quarter results “well ahead” of its expectations and strong digital revenue gains, up 20% versus last year.
Tapestry is leaning into its digital leadership, CEO Joanne Crevoiserat said on the retailer’s earnings call, leveraging rich consumer data and sophisticated analytics to establish and enrich customer connections. Data and analytics are helping the retailer to augment its creative processes with a deep understanding of its customers.
“Our progress reinforces the significant runway ahead of us as we harness our unique blend of magic and logic,” Crevoiserat said.
The retailer, Stuart Weitzman, which also operates, reported Q3 2022 sales and profit ahead of Wall Street’s estimates. Led by digital, revenue growth was 13% compared to the prior year. Tapestry entered a multi-year agreement to migrate to the cloud in 2020, a critical step in its broader acceleration program.
“The benefits of digital and data analytics investments are highlighted by our results over the last two years, and we’re still in early innings in terms of unlocking this potential,” she noted.
In the third quarter, Tapestry continued to make progress under its Acceleration Program by sharpening the company’s focus on the consumer, leveraging data to lead with a digital-first mindset. The retailer acquired over 1.4 million new customers across channels in North America and maintained a consumer-centric lens, fostering emotional connections with customers, resulting in higher average spend, increased repeat transactions, and the continued reactivation of lapsed customers across brands.
Crevoiserat explained, that as the retailer leans into digital capabilities and data and analytics capabilities, it’s developing not only systems but also processes and ways of working. “It’s the investments we’ve made in talent that are helping to drive our business,” she said.
Given the retailer’s better use of data analytics to improve assortment planning and marketing messaging and strategic price increases, underlying trends remain strong despite pressure from incremental freight, said CFO Scott Roe.
“We’ve seen no consumer pushback on the price increases, and we’ve spent time making sure we’re keeping the consumer at the center and using data to improve our assortment through our transformation efforts,” Crevoiserat later noted. “So the combination of magic and logic is coming to bear and enabling us to take price and again seeing no pushback.”
