ARC CRM automates manual tasks and identifies actionable opportunities to promote meaningful, timely customer engagements that lead to closing sales
Tekion, the innovator of the Automotive Retail Cloud (ARC), announced the release of its game-changing Customer Relationship Management application on its Automotive Retail Cloud platform (ARC CRM). This AI-powered CRM, a seamless extension of ARC DMS, unifies valuable customer data across automotive retail businesses by eliminating duplicates, enabling real-time data flow and actionable insights to provide dealership customers with the fastest and the highest-quality service.
“With its built-in artificial intelligence capabilities, ARC CRM automates manual tasks and identifies actionable opportunities to promote meaningful, timely customer engagements that lead to closing sales while delighting customers throughout the process. For today’s digitally savvy customers, experience is everything. Launching the AI-powered ARC CRM is a big part of Tekion’s vision coming to life; a unified end-to-end platform where real-time and accurate data flows seamlessly and securely as part of an automotive retail ecosystem, creating win-win situations for all,” said Jay Vijayan, CEO and Founder of Tekion.
Tekion’s ARC CRM simplifies visibility into lead processes and streamlines functionality across all dealership business centres, as well as dealership networks. The Simplified Lead Management simplifies visualization and alteration of lead flow processes with a highly configurable, drag-and-drop, the flowchart-style rules engine that is easily configurable by the user based on business needs.
Sentiment Scoring AI engine analyzes communications and identifies customers with a higher propensity to purchase, enabling dealers to implement targeted strategies for closing sales, and for customer satisfaction and retention.
