Co-op Tests Window Hatch To Speed Up Click-and-collect

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Co-op plans to reduce queues and make click-and-collect more convenient by trialing a dedicated external service hatch.

The plans enable time-pressed shoppers to pick up orders placed online without going in-store and queueing.

The co-op has launched the new service in Lewes Road, Brighton – a store identified as one of the Co-op’s busiest in the UK for Click-and-Collect orders through both its own online shop and the Deliveroo App.

The retailer has rolled out and expanded its online offer at pace since 2019 and expects to have approximately 2,000 of its stores offering a Click-and-Collect service by the end of the year.

Co-op’s on-demand convenience model sees stores act as micro-distribution hubs with groceries selected fresh in local stores and available for collection or delivered quickly to the local community.

“Making shopping quick, easy, and convenient for our Members and customers is at the heart of our approach,” Co-op eCommerce director Chris Conway said.

“We know that as a convenience retailer, the ability to come into stores is important to customers, but we also know that shoppers want flexible options online and the ability to shop with speed.

“Our new trials will speed up Click and Collect and reduce queuing times for those who shop in-store, supporting our goal of providing what our customers want and need, however, or wherever they choose to shop with Co-op.”