Cognigy Launches Generative AI Sol

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The adoption of Generative AI will help to further transform enterprise customer service and contact centres

Cognigy, a market leader in Conversational AI, announced that its platform, Cognigy.AI, will be enhanced with Generative AI, or Large Language Models (LLMs) like OpenAI’s GPT-3, to augment Conversational AI deployments. The adoption of Generative AI will help to further transform enterprise customer service and contact centres by creating advanced conversational experiences and driving efficiency.

Generative AI solutions have skyrocketed in recent months. As one example, ChatGPT, which was built by OpenAI on top of GPT-3 and made available for public testing on 30 November 2022, crossed one million users within one week of its launch.

As an AI company at the forefront of building contact centre solutions, Cognigy is already taking Generative AI to the next level of practical deployment. Generative AI-powered Conversational AI solutions augment bot authors so they can now create better bots in a fraction of the time. Cognigy is focused on using Generative AI to support bot authors and improve conversations.

“Generative AI combined with traditional Conversational AI platforms can deliver value that extends far beyond what each component can deliver alone,” said Philipp Heltewig, Co-founder and CEO at Cognigy. “We see tremendous value in leveraging LLMs in a way that augments human tasks rather than operating autonomously. With our integrated approach, brands can now benefit from a better customer experience and lower cost to serve through the use of Generative AIs.”

The Cognigy.AI platform enables next-generation customer service with a suite of solutions, including Conversational IVR, Smart Self-Service, and Agent + Assist. Cognigy.AI enables enterprises to deliver 24/7, personalised service experiences at scale, on both voice and chat.