Customers can now unlock the power of AI to personalize engagement
CSS Corp and SupportLogic have announced a strategic partnership to help businesses elevate their customer support experience proactively by preventing escalations, improving backlog management, and reducing customer adoption barriers. The partnership will also see SupportLogic and CSS Corp execute several joint go-to-market programs to popularize the value proposition of enhancing customer experience (CX) and support experience (SX) in cloud-based support environments by leveraging the power of AI and NLP. This helps lower the customer churn rates and improve turnaround time using automated case management.
SupportLogic will deliver a support experience (SX) platform that enables companies to proactively understand and act on the voice of the customer to build healthy relationships and maximize customer lifetime value. SupportLogic SX™ uses AI to extract and analyze customer sentiment signals and provide recommendations and collaborative workflows. Together, both the companies will help the organizations’ service and support teams to optimize the service experience efficiently, and drive satisfaction and loyalty, while growing the revenue.
“CSS Corp brings domain expertise and market reach that will enable SupportLogic to more quickly expand its global presence and help even more organizations to transform their support experience from reactive, “break/fix” models to more proactive and intelligent offerings for every customer. We are thrilled about the potential this partnership brings to the table to drive growth for both SupportLogic and CSS Corp,” said John Kelly, Chief Revenue Officer, SupportLogic.
This partnership will leverage both companies’ resources, technologies, expertise, and market presence, including technical collaboration to develop next-gen value propositions for customers. This move is part of CSS Corp’s global strategy to use innovative solutions to influence business outcomes for customers.