Factoreal Introduces Omnichannel Chatbots

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Factoreal’s Omnichannel Chatbot allows companies to expand their customer engagement and retention strategy beyond a siloed departmental effort into a business-wide approach that harnesses existing data to form better connections with prospects and customers.

Factoreal, the customer engagement platform helping marketers create robust experiences at every touchpoint, launches its new ‘Omnichannel Chatbot’ feature to ensure businesses maintain an open channel to their customer base. 

The new capability is available as part of Factoreal application and gives all businesses, big or small, the power to build better one-on-one relationships through features, including a chatbots for SMS, WhatsApp and Website. 

Factoreal’s Omnichannel Chatbot allows companies to expand their customer engagement and retention strategy beyond a siloed departmental effort into a business-wide approach that harnesses existing data to form better connections with prospects and customers.

About Factoreal Website Chatbot

Built with ease of use, Factoreal’s Omnichannel Chatbots provides users with unlimited chats, unlimited users, and chatbot functionality, making it more accessible to the average customer than other similar offerings on the market today. Key features of the tool include:

  • Contextual responses with the help of natural language processing (NLP)
  • Built-in intelligence to do human handover in case of complex conversations
  • Interactive UI/UX to make conversations feel interactive for customers
  • FAQs-trained to handle questions and interactions in a hassle-free, smoothly

With advancements in conversational intelligence, the use of live chat apps and chatbots in various industries continues to increase. Offering 24/7, fast and efficient information, chatbots use AI to hold real-time customer conversations, enhancing the customer experience by providing convenient and direct engagement with individuals.

“Consumers today have high expectations of the organisations they buy from. They expect businesses to be always on and start from where they left off. Unfortunately, it’s been tough for businesses to meet those expectations, especially with disparate tools that aren’t integrated,” said Aditya Dhruva, Founder and CEO of Factoreal. 

“Factoreal Omnichannel Conversations solves this problem by providing organisations with a unified ‘chatbot builder’ across all communication channels. This helps ensure that every interaction an organisation has with its customers is contextual and, ultimately, delightful.”