FinancialForce Rolls Out Services-as-a-Business Features

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FinancialForce has announced the general availability of its Summer release for its ERP and Professional Service Cloud solutions.

The company has evolved its messaging in recent months to Services-as-a-Business, providing software solutions to the ever-evolving challenges of services organisations today.

Its solutions now fall into three areas that dovetail neatly into the Salesforce CRM and other AppExchange specialist solutions, such as contract lifecycle management. Professional Services Cloud helps organisations with their new services estimation module before delivering professional services automation. Its ERP Cloud solution then continues the opportunity to cash lifecycle before completing the cycle with the newly launched customer success cloud application.

Underpinned by the Force.com platform, it provides a flexible, scalable solution with automation, building intelligence and innovation. That innovation is set to continue with investment in its R&D, seeing a 250% growth in that team over the last three years.

Scott Brown, President and Chief Executive Officer of FinancialForce, commented: “Organizations continue to be buffeted by market disruptions, from spiraling inflation, to new COVID variants, and unanticipated supply chain issues. Our new Services-as-a-Business approach delivers the automation, intelligence, and innovation that services organizations need to become more agile so they can expertly turn disruption into opportunity.”

In the analyst briefing, Dan Brown, CTO, FinancialForce, explained what the company aims to deliver to address the Services-as-a-Business approach. He commented: “If you’re going to run Services-as-a-business, you have to have a set of connected capabilities along the opportunity to renewal, end to end process. These things can be complex. They need to be interconnected. Most of the time, customers run multiple services concurrently, as multi revenue streams that lead to deliver a solution and value creation to their customers.”