Shoppers are at the forefront of Grupo Éxito’s latest adoption to deliver seamless front-end transformation in its stores.
Between the end of 2022 and early 2023, consumers will find a new Self Checkout experience by Toshiba Global Commerce Solutions at its stores across the company’s banners, including Éxito, Carulla, Surtimax and Super Inter. This is the first grocery implementation of Toshiba’s Self Checkout solution in Colombia.
“We are excited to implement the industry-leading Toshiba Self Checkout System 7 solution that is equipped to evolve with the latest retail innovations and developments,” says Camilo Gallego, Grupo Éxito’s Vice President. “The system is flexible and easy to use, offering the added convenience of frictionless technology to simplify the self-checkout experience for our consumers. It offers everything we need in one solution.”
The latest Self Checkout solution from Toshiba Global Commerce Solutions provides shoppers with a fast, simple, and modern experience while delivering reliability and efficiency for the retailer. The implementation of 300 systems will initially be made at the company’s Éxito and Carulla branded stores.
“Grupo Éxito is a very important customer in South America and we feel privileged to support them along their journey to meet changing consumer preferences with our most advanced self-service solutions,” says Bill Campbell, Senior Vice President Head of Global Sales at Toshiba Global Commerce Solutions. “We are equally thankful for the strong relationships we have with our regional business partners who are essential to bringing innovations to retailers and implementing our solutions in local markets.”
The installation of 300 Self Checkout systems in Colombia’s largest retail chain relies on close collaboration with Toshiba’s local business partner, Línea Datascan. Línea Datascan S.A. is a local integrator in Colombia and has been a strategic partner of Almacenes Éxito and Toshiba for the past 25 years, delivering the most innovative technology advances across the region.
“Being an Éxito IT Solutions provider and a Toshiba partner for most of my career has been a gratifying experienced filled with growth and continuous learning. This self-checkout project is the continuity of a journey that started several years ago with the Éxito executive team that has constantly been looking to improve customer experiences,” says Miguel Barreiro, CMO of Línea Datascan.
Beyond a streamlined footprint that increases selling square footage in stores, the Toshiba Global Commerce Solutions Self Checkout System 7 delivers numerous industry-leading benefits:
- Customizable self-checkout security features are best-in-class
- Patented algorithms limit interventions and minimize friction during the check-out process
- Optimized customer service provides shoppers the choice, privacy, and control by offering additional checkout options
- Reduced queue times increase checkout capacity without impacting labor cost
- Enables re-deployment of labor to provide better customer service in other areas of the store
The Self Checkout adoption expands Éxito’s focus on placing its shoppers at the core of their decisions to improve the consumer experience. In 2020, Éxito worked with Toshiba Global Commerce Solutions to create a modern, intuitive frictionless shopping experience, featuring touch screens and applications like those commonly used on smartphones, resulting in faster checkout times and more flexible ways for customers to pay while enabling the retailer to implement innovative capabilities at their own pace.