Hendy Group Enhances Customer Experience with New App

Hendy Group Enhances Customer Experience with New App

Hendy Group launches a new customer app to enhance customer experience, providing easy access to vehicle browsing, service management, and live traffic updates.

Hendy Group is pursuing its vision of 100% positive customer experience with the launch of a new customer app.

The app has been developed to ensure customers always have easy access to Hendy and has been launched at a time of expansion for the group.

Mark Busby, director of commercial operations, said the launch of the app coincides with the launch of its new Hendy Care subscription product, offering service plans, extended warranty and roadside assistance in one easy monthly payment – all of which can now be activated within the app.

“The customer journey is at the heart of our success and this new app means that new and existing customers can browse vehicles for sale and owners can manage their vehicles in the quickest and easiest way possible,” said Busby.

“We hope to have 50,000 active users within the first 12 months and initial take-up has been impressive, with warranties and recovery polices among the most popular features so far.”

He added that the app also enables customers to book servicing, repairs and MOTs and access their documents in one convenient place.

“We have also incorporated Waze navigation into the app which offers real-time driving directions based on live traffic updates, which we believe adds even greater value to using the app,” he said.

The app launch also comes at an exciting time for the group, following the announcement of being appointed by Stellantis to operate Vauxhall dealerships in Dorset and Kent and Peugeot in Kent.

It is also set to open a Genesis showroom in Poole in 2024 and is on schedule to open a new three franchise dealership complex in Hampshire later this year.