Majorel Acquires Alembo

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Majorel Group Luxembourg S.A, a global provider of end-to-end customer experience (CX) solutions for digital-native and vertical leading brands, announced that it has acquired Alembo B.V, a CX company based in Suriname, serving the Dutch speaking markets.

Alembo currently employs more than 300 team members in Paramaribo, Suriname, and was founded in 2005. Its primary expertise is to provide CX and BPO services for the ecommerce, retail, medical, and cultural verticals. The business is particularly focused on delivering operational excellence and the wellbeing and prosperity of its people, and therefore completely in-tune with Majorel’s own corporate culture.

Moreover, the acquisition aligns with Majorel’s stated growth strategy of further geographic expansion, especially in countries that strengthen the Company’s near- and offshore leverage. Majorel has purchased 100% of the share capital in Alembo from its founder and CEO, Frank Veldhuizen, who will continue to support Majorel with the growth of the business. The parties agreed non-disclosure of the specific details of the transaction.

Frank Veldhuizen, founder and CEO of Alembo said, “Joining Majorel, one of the leading global CX players, is great news for everyone at Alembo, and our clients. I’m extremely proud of what we’ve achieved at Alembo, which meant that finding the right partner– who shares our cultural values and recognizes our importance to the local community in Paramaribo – was really important to help us to continue to thrive. That partner is Majorel, and I couldn’t be more delighted.”

Niels Tetteroo, Director at Majorel, added, “Alembo further strengthens Majorel’s unique position to serve the needs of our expanding Dutch speaking markets. In addition, Alembo’s relentless focus on delivering operational excellence, together with the wellbeing and prosperity of its people, means there is a perfect cultural fit too. We’re very much looking forward to working together to drive the business further.”