Over 80% of consumers are concerned about using their personal data, and a whopping 95% feel it’s important that their data is protected when online, according to a new report by search and discovery tool Motive.co.
The research reveals that 67% of consumers said they had left a site due to concerns about how their data might be used. In addition, 83% said they had concerns about their data being tracked, captured and sold on to advertisers when accepting a website’s consent banner and privacy policy.
The top 5 places online where consumers felt their data was at most risk are: social media (72%), browsing the web (51%), instant messaging apps (39%), ecommerce websites (33%) and news sites (215).
Moreover, 52% say they don’t understand what they are agreeing to when clicking on consent banners online and 74% find the privacy policies themselves hard to understand.
This not only impacts the trust consumers place in brands to handle their data with care but diminishes the customer experience when online. Almost 90% of consumers find consent banners annoying and 68% have left a website due to difficulty with navigating these banners.
“It’s vital that all retailers, no matter their size, provide consumers with an online shopping experience that they can trust and enjoy,” Motive.co-chief executive Jonathan Newman said.
“What this study shows is the high value that consumers place on their personal data.
“We want to empower retailers to not only provide enhanced online shopping experiences that can compete with big brands but to also create and cultivate consumer trust and loyalty through a nonintrusive and privacy-first approach.”
