River Island Selects Scandit to Transform EX, CX In-Store


Scandit, the smart data capture company, announced it has been selected by River Island as part of its plans to modernise store operations. The UK high street fashion retailer has issued each store associate a Scandit-enabled Samsung Galaxy XCover rugged smartphone, equipped with Microsoft Teams to replace shared hardware-based scanning devices.  

River Island is focused on enhancing its day-to-day customer and employee experience by adopting the latest technology to differentiate in a highly competitive market. The Scandit Smart Data Capture platform unlocks a range of functionalities for River Island to improve workflows, introduce new services and empower store associates to uplift the overall customer experience. At its heart, Scandit enables Samsung smartphones to capture data from barcodes, text, IDs and objects with unmatched speed, accuracy and intelligence. For store associates, this leads to increased efficiencies and access to data to provide actionable insights. 

Providing all River Island store associates with their own Scandit-enabled Samsung Galaxy XCover rugged smartphones allows them to instantly access information to answer queries, retrieve product information, check stock availability and proactively retrieve Click and Collect packages as customers enter the store. It also enables the deployment of mobile point-of-sale to reduce customer queuing times by freeing up associates to serve them anywhere in the store.  

Paul Cooper, Head of Technology at River Island, said, “We’re on a mission to digitally transform, modernise and evolve our retail stores nationwide. Working with Scandit, Samsung and Microsoft has unlocked a platform for innovation which raises the bar of how we interact with both our employees and customers. Scandit’s performance has been fundamental to winning the hearts and minds of our store associates to be confident in delivering a superior and speedy customer experience.”