Smart Communications & Duck Creek Announce Partnership to Deliver Personalized CX

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Smart Communications, a technology company focused on helping businesses engage in more meaningful customer conversations, announced expanded integration with leading insurance platform, Duck Creek.

As customer preferences continue to shift digitally, these added connectors will support insurance companies looking to service their policyholders with personalized, interactive conversations and digital experiences at scale.

Smart Communications helps insurance companies create, manage, and deliver personalized, interactive conversations via policyholders’ preferred channels — and does so at tremendous scale. This Anywhere Enabled Integration (AEI), built by NTT DATA for Duck Creek Policy, allows personalized and compliant multi-channel, multi-language documents to be generated quickly — such as policy issuance, policy change, quotes, renewals, ID cards, statements, and bills — without having to leave the Duck Creek Platform. The integration supports all Property & Casualty and general insurance lines of business globally.

“Our integration work with Duck Creek is in response to the demand by insurers wanting to expand their tech ecosystems with complementary solutions that are easy to use,” said Chuck Fazio, Vice President of Global Alliances and Channels at Smart Communications. “This collaboration was made possible with the support of NTT DATA and will be a tremendous advantage to insurers looking for innovative strategies, technology and implementation support.”

“In the current digital landscape within insurance, the importance of policyholder communications cannot be overstated,” said Robert Fletcher, Head of Global Solution Partnerships at Duck Creek. “This first touchpoint with a policyholder is one of the most important communication experiences from their insurer, making it critical the information gets presented with a clean user interface and in a compliant way. Our integration with market leader Smart Communications helps us accelerate the speed to market of getting insurance companies live on our systems.”

“The new integration reduces costs and cycle-time by quickly producing personalized documents, and it also improves the experience for policyholders and agents alike,” said Rob Baughman, Senior Vice President, Financial Services and Insurance, NTT DATA Services. “In the same way that today’s consumers are looking for simple, streamlined online interactions, employees are looking for better working environments and technology that supports the work they do. We are proud to play a key role in this innovative integration and look forward to continuing to build on it.”