TDCX expands its European presence by adding two new healthtech clients, leveraging its expertise in managing complex customer interactions to deliver exceptional CX outcomes.
TDCX, a digital customer experience (CX) solutions provider for technology and blue-chip companies, has continued its growth trajectory by adding two new clients in Europe.
The new clients are both from the healthcare technology (healthtech) sector, a vertical TDCX is inroads into. For one client, TDCX will provide customer support to individuals with specific medical needs and for the other, helping medical practitioners understand how to use sophisticated medical devices. TDCX will also support both clients in customer feedback management, process improvement, and training and development.
TDCX’s ability to break into new verticals such as healthtech stems from its specialisation in managing complex customer interactions, ability to deliver CX outcomes through its high-performing talent and agility in meeting client requirements. In just 12 weeks, TDCX will put together a team of skilled multilingual CX professionals and train them to serve customers across four European countries, namely the United Kingdom, France, Norway and Denmark.
Mr. Laurent Junique, Founder and CEO of TDCX said, “Europe is a strategically important market for us. It not only has the right conditions for an outsourcing location but also several tailwinds. This includes the growth in sectors such as healthtech, gaming and e-commerce and a desire among companies to focus on their core business for greater efficiency. Such factors are driving the growth of the customer experience market in Europe, which is estimated to grow at a compound annual growth rate of 16.1% from 2022 to 2028.
“Over the last few years, we have built up our European capabilities. We opened our first European campus in Spain, which Romania and most recently, Türkiye quickly followed. We are seeing results from our investments into the region as we gain recognition from local clients and make headway into new verticals.”
