Bright Pattern Partners With SOGEDES For Omnichannel CX Solutions

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Bright Pattern partners with SOGEDES to deliver intelligent and creative customer experience solutions to clients in the DACH market to improve the way they deliver customer service.

Bright Pattern, a provider of cloud-based omnichannel contact centre software for innovative companies, announced its partnership with SOGEDES, a provider of CX solutions in the German-speaking market, to provide innovative, creative, and cutting-edge omnichannel solutions to midsize and enterprise companies.   

SOGEDES is a technology provider based in Germany providing contact centre solutions to the DACH market, which includes Germany, Austria, and Switzerland. SOGEDES, for the last 20 years, has focused on maximising efficiency in customer interactions, implementing best practices for customers in how they communicate, and adding value to how businesses interact with their customers. They are driven by using technology creatively to add meaning and efficiency to every interaction. SOGEDES focuses on cloud-based omnichannel customer interactions, workforce management, and AI such as bot integrations and speech analytics.

Bright Pattern’s platform is fully omnichannel and built to be omnichannel from day one. Bright Pattern can also easily integrate AI from the major AI providers, including Google, Microsoft, and IBM Watson. For this reason, Bright Pattern’s platform is perfect for delivering AI-powered omnichannel communications that maximise efficiency while personalising the customer experience. By partnering with SOGEDES, Bright Pattern will help deliver on SOGEDES’s vision and deliver personalised, AI-driven omnichannel communications to the DACH market by providing a powerful cloud-based platform that can be customised to match any use case.

“SOGEDES’s vision of delivering creative, yet advanced contact centre solutions to customers with omnichannel conversations, omnichannel quality management, and AI, perfectly matches Bright Pattern’s capabilities. Bright Pattern’s platform is enterprise-grade, flexible and robust, and will allow SOGEDES to fulfil their vision for delivering innovative CX in the DACH market,” said Michael McCloskey, CEO of Bright Pattern.

“Bright Pattern’s innovative solution will absolutely enrich our offering for the contact centre market in the DACH region. In addition to best-of-class omnichannel management, innovative features such as the Bright Pattern Mobile App make the solution exceptional. With this app, we can bring the agent desktop to smartphones of on-field agents and mobile sales reps – people anywhere in the company, even outside the contact centre. A revolutionary extension of  Omni-Enterprise CX,” said Berndt Walz, Managing Director of SOGEDES.