Novo Nordisk Chooses Vonage Contact Center

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With Salesforce integration at the heart of Vonage’s contact centre solution, agents can access all of the tools a cloud-based contact centre solution provides

Vonage announced that global healthcare company Novo Nordisk has chosen Vonage Contact Center, integrated with Salesforce, to enhance how it supports its patients, healthcare professionals (HCPs) and other external parties in its international operations (IO) business.

Novo Nordisk especially chose the Vonage Contact Centre for Salesforce (VCC) solution for its deep Salesforce integration, global capabilities, analytics, and secure, reliable customer interactions. Vonage’s contact centre solution integrates all communications channels without expensive, disruptive hardware changes and plugs straight into Salesforce, enhancing internal processes and increasing efficiency.

“We are honoured that Novo Nordisk has chosen Vonage to enhance its customer service experience from anywhere. With our Salesforce integration, Vonage will provide the Novo Nordisk team with access to key client data and insights, while enabling next-generation communications that are more flexible, intelligent and personal across any channel to address the specific healthcare needs of patients. We look forward to helping Novo Nordisk drive the change its patients, HCPs and partners need,” said Paul Turner, Vice President, Strategic Accounts, Vonage.

With Salesforce integration at the heart of Vonage’s contact centre solution, agents can access all of the tools a cloud-based contact centre solution provides, all within the same environment. This includes the ability to route calls to appropriate agents to address immediate customer needs, connect with customers around the world, and customise dashboards with real-time performance data and analytics.