Thankful Expands AI Customer Service to European Market


Thankful, the AI platform powering the customer service revolution has expanded into the European market by signing an exciting, new partnership with Dixa, the Netherlands-based customer service platform that anticipates customers’ needs and empowers brands to meet them, it was announced by Ted Mico, Thankful founder, and CEO.

Leveraging Thankful’s AI Agent within Dixa allows for autoscaling capabilities for hypergrowth, seasonal rushes, and daily fluctuations. Thankful allows businesses to continue to deliver high-quality support during rapid and unprecedented spikes in ticket volume.

Thankful and Dixa engage with customers across email, chat, in-app, and social, empowering customers to have the freedom to choose how they want to connect with a company.

“Dixa is excited to partner with AI platform, Thankful. We are seeing a growing trend of customers looking for AI automation and assistance, allowing human agents to focus on more complex high-value conversations with customers. Thankful’s technology allows for that opportunity to take place at scale,” said Maurits Pieper, Dixa Partnerships Manager.

“This partnership with Dixa is an exciting next step for us as it not only allows us entry into the highly desirable European market, but Dixa’s products are best-in-class and our shared ethos will help us get exceptional customer service closer to becoming the norm,” said Mico.

Customer service plays a bigger role in business success than ever before. In fact, 96% of customers say the quality of a company’s service is what determines their brand loyalty. With customer expectations on the rise, meeting those standards for high-quality support is a challenge. But with the right tech stack, a company’s support team can be equipped to deliver service that satisfies customers’ needs and builds loyalty.

Thankful has other partnerships in place with helpdesk providers like Zendesk, Kustomer, and Gladly.